Shipping Policy

Australian Shipping Policy

Thank you for shopping with us! We’re committed to providing fast and reliable shipping to all our Australian customers. Please read through our shipping policy to understand how we handle your orders.

1. Shipping Locations

We offer a range of shipping options for you to choose from at checkout. Delivery times will vary depending on your location and the shipping method selected.

Standard Shipping: Delivery within 5-7 business days (depending on your location).
Express Shipping: Delivery within 1-3 business days (available for metropolitan areas only).

Please note that these timeframes are estimates and can be affected by factors such as weather conditions or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your shipping address. We offer free express shipping on orders over $150.

4. Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a tracking number via email once your order has been dispatched.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website where you can track your order's journey. Please allow up to 24 hours for tracking information to appear in the system.

6. Order Issues & Delays

While we strive for quick and accurate deliveries, sometimes unexpected delays can occur. If your order is delayed beyond the estimated delivery time, please contact us at sales@withaura.com.au and we will assist you in tracking your order.

7. Incorrect or Missing Items

If you believe your order is incorrect or missing an item, please contact us immediately at sales@withaura.com.au with your order number and details. We will work quickly to resolve the issue.

8. Lost or Damaged Items

We take great care in packaging your order securely, but if your order is lost or damaged in transit, please reach out to us right away. We will initiate an investigation with the courier and ensure that the issue is resolved as quickly as possible.

9. Delivery Address

Please ensure your delivery address is correct before completing your order. We are not responsible for any delays or non-delivery due to incorrect address details.

10. Returns & Exchanges

If you are not completely satisfied with your purchase, please visit our returns and exchanges on our website for information on how to return or exchange your items.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team at sales@withaura.com.au

Thank you for choosing Withaura Jewellery!